BILLING & PAYMENTS

Payment method cannot be changed. Please cancel the payment and create a new payment with the correct payment method entered.

Please note that the Indian Government and the Central Bank of India require an A2 form to be completed every time that money is sent abroad. We will provide you with an A2 form and full instructions on how to complete your payment each time that you use our services.

Flywire’s competitive exchange rates are often lower than banks’ rates. It’s important to compare your personal bank’s rate, rather than the ones found online, to Flywire’s. The exchange rates posted on many websites are “mid-market rates,” which are not always available to the average consumer. Because exchange rates are in constant flux, please make sure to compare rates within the same timeframe, ideally one to two hours.

To reset your password, please use this link and follow the instructions provided. Make sure your new password contains at least 6 characters.

A refund is the returning of funds to a payer due to inadequate or unfulfilled goods or services, or goods and services that were not provided or not provided as described. For example, a student might request a refund if they withdraw from a class after registration, or may receive a refund if they made an overpayment.

If you made your payment through Flywire, then the refund should also be made through Flywire. If you wish to request a refund of an amount sent to Flywire, you will have to wait until your institution approves and authorizes the refund. Once the payment has been delivered, kindly contact your institution to request the refund. All funds sent to Flywire are considered property of the institution that they are sent to and will always be delivered to them. They will use their discretion to refund the money to the originating account through Flywire. The duration of the refund process depends on the currency and country that we are refunding back. We will always inform you once your refund has been issued. For compliance purposes, all refunds are to be returned to the original bank account from where the payment came from, and no refunds for cash deposits will be processed.

At this time, we’re able to accept debit and credit card payments for certain institutions. If the credit card option is available for your payment, Visa or MasterCard will be automatically displayed as payments options when you make a payment request on our website.

It is common for banks to block international card payments as a security measure. If your payment is being rejected, please reach out to your bank and notify them of the large international online payment you’re trying to make to Flywire. They can then remove any and all restrictions, and you should be able to try again.

Additionally, please make sure that the following information is correct when making a card payment:

• The brand of your card matches the brand of the card payment method chosen.
• The currency of your card matches the currency of the card payment method chosen.

When transferring money, your bank (all banks), will charge a sending fee for their service. Unfortunately, this is out of our control. Generally, Flywire doesn’t charge any fees on payments made in your home currency. However, there are some exceptions. Specifically, fees may be applied when paying in your institution’s currency.

Bank Transfers: Kindly allow 2 to 3 business days from the date your bank releases the funds for Flywire to receive the payment. You will get a confirmation email once your payment is credited to our account. Once Flywire receives the funds, it can take an additional 1 to 2 business days for us to deliver them to your institution. You will receive email notification throughout the process and can check your payment status at any time in your Flywire account.
Card & Online Payments: If you have chosen to pay with card or other online payment methods, your payment is automatically guaranteed to your institution. Flywire informs your institution and typically delivers your payment within 24 hours; however, some payments may take 2 to 3 business days to process. If you provide your institution with your payment ID, they can look up your account and see that your funds will be delivered shortly. You will receive email notification throughout the process and can check your payment status at any time in your Flywire account.